FAQ

Money

Is there a free plan?

No. What you start on is a card-free trial: 5,000 credits shared across the entire workspace, not per person. When those run out you pick a plan.

What does it cost?

Per seat, per month. Annual billing is 20% off.

What is a credit?

A credit is the unit AI work is measured in. A chat turn, a Routine run, a web search, a generated document, and a voice note transcription all spend credits. Your included allowance is 10,000 credits per seat per month on Team, 40,000 on Power, and 100,000 on Max, and it is pooled across the workspace rather than fenced off per person, so a heavy user and a light user draw from the same pool. Everyone can see the balance on the Billing tab in Settings; admins get the full breakdown under Usage. Any admin can buy a top-up.

Who counts as a seat?

Every active person, including the owner and every admin. Pending invitations are not seats and are never billed.

Who can change the plan?

Only the workspace owner can start, change, or cancel a plan or update the card. Any admin can buy credit top-ups and view billing. If you are an admin and the billing controls are missing, that is why.

My plan says "Team" but I signed up on Growth or Business.

Those plans are retired for new customers but still bill existing ones, and a grandfathered Growth workspace displays as Team. Your billing is unchanged. Email support@talentos.so if the numbers look wrong.

Privacy and people

Can my manager or an admin read my chats?

No. Conversations with your Talent and your personal memory are private to you, including from admins and from the workspace owner. There is no view-as-member mode and no chat log export.

What an admin can see, under Usage in Settings, is workspace activity: that a member ran something, what kind of work it was, and what it cost in credits. They see that work happened, not what you said.

What happens when someone leaves?

An admin removes them from Team. Their membership goes inactive, any manager seats they held are released, and the seat count re-syncs so billing adjusts. Their private conversations and personal memory stay private and are not handed to anyone else. Anything they published to the Marketplace or added to company memory stays with the workspace.

The workspace owner is protected from removal. If the owner is leaving, contact support@talentos.so before you remove anyone.

Setup and connections

What can I connect?

Open Connections to connect supported email, calendar, document, drive, spreadsheet, CRM, project management, database, and team chat accounts. You can also add messaging channels for talking to your Talent. Admins can register custom MCP connectors for tools that expose a compatible server. See Connections.

How many accounts can I connect per app?

One per app below Power. On Power and Max you can connect up to five accounts for mail, calendar, chat, and drive apps, which is what you want if you run several client inboxes.

Do I have to use team chat?

No. Web chat works on its own, and multiple messaging channels are available. Teams that put their Talent in the messenger they already keep open do get more out of it.

Why can the same team chat appear twice in Connections?

They are two different things. The personal connector lets your Talent read or post as you. The workspace-level app lets people talk to their Talent inside that team chat. Most teams want both.

Is there anything special about the phone messaging channel?

Yes, and it is worth knowing. Your Talent answers from a shared TalentOS line rather workspace per day and 40 per shared line per day. If pairing does not go through, wait a day or use another connected channel.

A worked example

A ten person agency starts on Team, giving the workspace 100,000 credits each month. An admin invites two members and buys a top-up before a campaign launch. The owner later switches the plan to Power because two strategists need several client email accounts. The admin could view billing and buy credits, but only the owner could change the plan.

What to check

My Routine did not run.

Check these in order.

1. The Routine is enabled, not paused.
2. It is not showing Needs attention, which almost always means an expired connection.
3. The time zone on the schedule is yours.
4. Settings, then Activity, shows a run. Every run leaves exactly one receipt. No receipt means it never started. A receipt with a weak result means the instructions need work, not the schedule.
5. Your workspace still has credits, on the Billing tab in Settings.

Full walkthrough: Your first Routine.

My Talent says it cannot reach one of my tools.

That is deliberate. It names a missing or broken connection instead of improvising an answer. Open Connections, reconnect that app, and ask again.

How do I get support?

Email support@talentos.so. Include your workspace name and, if it is about a specific run, roughly when it happened so we can find the receipt.