Give someone a manager seat
Put a department lead in charge of their department's shared knowledge, without making them an admin.
A manager seat lets the person who actually runs a department look after what that department knows, and see how it is doing, without handing them the keys to billing, invitations, or workspace settings.
Manager is a grant, not a role. It sits on top of whatever the person already is. Your Ops lead can hold a manager seat as a member. So can an admin who runs a department day to day.
Assign a manager
- Open Team in the sidebar, then the Departments tab.
- Open the department.
- Choose its manager from the people available.
- Save.
Each department has exactly one manager. Assigning a new one replaces the previous manager, so you never have to remove the old one first.
What the seat adds
A Manager group appears in their sidebar, in the daily work cluster rather than down with the account settings. It holds:
- Department, a read view of the department they run: its profile, its roster, and how the department is tracking.
- Department memory, where they curate the shared knowledge their department's Talents rely on.
If someone manages more than one department, the Manager group works on one selected department at a time, and it remembers the last one they opened.
A manager seat is scoped to the department it is on. A manager who runs Growth sees Growth. It grants nothing anywhere else in the workspace, and it does not change what they can do with their own Talent.
What a manager still cannot do
The seat is department oversight, not administration. Managers do not invite or remove people, do not move people between departments, do not create or archive departments, and do not touch billing or workspace settings. Those stay with admins and the owner.
A manager also cannot see how their reports work. They see the department's shared artifacts and its state, never anyone's chats, personal memory, or individual Talent activity. That line is the same for managers, admins, and the owner.
A worked example
Priya runs Client Services in a 20 person agency. She is a member, not an admin. You give her the Client Services manager seat. Now:
- She curates the Client Services page in Department memory, so every Talent in her department answers a client question the same way.
- When one of her team proposes "we always send the CRM pipeline summary on Monday morning", she reviews it and accepts it, and it applies to the whole department from that point.
- She still cannot invite the new account manager. She asks an admin for that.
What to check
The person is not offered as a manager. They must be an active member of the workspace. Someone with a pending invitation cannot hold a seat yet.
The Manager group is missing from their sidebar. Ask them to reload. The group appears only for someone holding at least one seat on an active department, and it disappears the moment the seat goes.
The manager seat vanished by itself. Two things clear seats automatically: archiving the department, and removing the person from the workspace. Both are intentional. Reassign the seat after you move the department's people around.
They can see the department but not curate memory. Confirm the seat is on the department they are trying to curate, not a neighbouring one. Curation follows the seat, not their own department.