Get a fact into company memory

How a rule gets from one person's head into the company memory every Talent in the workspace reads, and who has to approve it.

Company memory is the workspace's shared brain. Everyone's Talent reads it, so nothing lands there by accident. A human always puts it there or approves it.

Open Memory, then the tab with your workspace name.

If you are an admin or the owner

You curate directly. What you write is stored as approved knowledge, because deciding is your job.

Click Add to memory, then Write a memory.
Choose the type: fact, decision or SOP.
Write one declarative sentence, up to 200 characters.
Save.

To change an existing page, open its section, find the row and click Edit page. To take one out of circulation, archive it. Archive is reversible and no accepted page is ever deleted in place.

A worked example

Finance keeps getting surprised by refunds. An admin adds a decision: "Refunds above $500 need written finance sign off before they are issued." From the next turn on, a member asking their Talent to draft a refund email to a customer gets that condition applied without anyone quoting the policy at it.

If you are a member

You propose. Same button, same form. Your submission becomes a proposal for an admin to review, and the button says Propose rather than Add.

You can propose four things:

Add a new page for knowledge that is missing.
Change current page when a page is out of date.
Archive current page when a rule no longer applies.
Restore archived page when one was retired too early.

You will not see the review queue or who else proposed what. You do get told when your proposal is approved or rejected.

Reviewing proposals

Admins and the owner see a Review section on the company memory page.

Open the proposal. It shows the proposed action, the page it targets, and the page's current text side by side.
Correct the wording if it needs it, and set the type.
Click Approve revision, or Reject.

The version you approve is the version that gets stored, wording and type included. Rejecting keeps the original proposed text on record so nothing is quietly rewritten.

Two badges matter. Stale target means the page moved on after this was proposed, so approving would clobber a newer version. Re-check the current text before deciding. Safety blocked means the content tripped the credential filter and cannot be approved as written.

Nothing your Talent produces becomes approved company knowledge on its own. Work derived candidates arrive in the same review queue as member proposals and wait for a human.

The sections you are writing into

Company overview, Customers and product, Strategy and priorities, Organization and decision rights, How we operate, Policies systems and risk, and History and important decisions once it has content.

Write for the section. A pricing rule goes in Strategy and priorities, not in Company overview where nobody looking for pricing will open it.

A shared space holds 100 current pages. The Knowledge capacity strip on the page shows how full it is. When it is full, new commits are reported as skipped rather than silently dropped, so archive retired pages instead of letting them sit.

What to check

You see Propose where you expected Add. You are a member in this workspace. Ask an admin to review your proposal, or to make you an admin.
Approval failed with a conflict. Someone else changed the page first. Reopen the proposal against the current version and approve again.
The save was refused for content. The credential filter rejects anything that reads like a key, token or card number, including prose that merely discusses them. Rewrite without naming the credential.
Nobody is reviewing. Pending proposals sit in the bell for whoever is authorised to decide them. If that person left the workspace, another admin can clear the queue.