Emails from TalentOS
Which emails TalentOS actually sends, why email is not the channel to rely on, and how to fix an invite that never arrived.
TalentOS is deliberately quiet by email. Almost everything it has to tell you arrives in the app, in the bell, or in the channel you asked from. Set your expectations accordingly, especially if you are waiting on something.
What does arrive by email
Sign-in and invitation emails. Workspace invitations, address verification and password resets are sent by the secure sign-in provider that handles your account identity. These are the emails most people are actually waiting for.
What does not
There is no per notification email preferences screen, and no digest. If you want to be told when work finishes, use the browser notification toggle or a chat channel. See Get notified when work finishes.
Do not build a work process around an email arriving. If a teammate needs to know a Routine produced something, send the result to a connected messaging channel or check Activity.
A worked example
An office manager invites five new starters on a Friday. Two of them never see the invite. Rather than resending blindly, she checks the pending invitations list in Team, confirms both addresses are spelled correctly, asks the two to search their spam folder for the sender, and has them add it to their contacts. Both invites are sitting in junk. Once accepted, the workspace seat count rises from eight to thirteen on its own.
What to check
- Check spam or junk. This is the answer most of the time. Move the message to the inbox and mark the sender as trusted so the next one lands.
- Check the address. Emails go to the address on the account. A typo in an invite means the invite went somewhere else; ask an admin to re-send to the corrected address.
- Check corporate filtering. Some workspaces quarantine mail from new senders. Your IT team can allow the sender.
- Do not wait on it if there is another route. An invited teammate can be re-invited. Send work notifications to a connected messaging channel rather than chasing email.
- Still nothing? Contact support with the exact address you expected it to reach.