Connect Slack, Telegram, or iMessage
Reach your Talent outside the web console, send a test message, and understand the limits of each channel.
Channels are where you talk to your Talent and receive results when you are away from the web console. Slack, Telegram, and iMessage are available today.
Connect a channel
- Open Connections and find Where you chat.
- For Slack, ask an admin to install the workspace app if needed, then choose Open or Connect and finish the personal chat link.
- For Telegram, choose Connect and complete the pairing flow.
- For iMessage, choose Connect, use the current code or phone shortcut, and send the pairing text from the phone number you want to bind.
- Send
What can you help me with today?as a test. Your Talent should answer in the same channel.
iMessage uses a shared TalentOS line and is available to customers on every plan, including the card-free trial. Pairing allows up to 40 new pairings per line each day and up to 10 per workspace each day. Group chats and multi-person conversations are not supported.
Voice notes work on Slack, Telegram, and iMessage. See Talk to your Talent with voice notes.
A worked example
A six person operations team wants weekday Routine results on their phones. Each person connects Telegram and sends a test message. The Routine owner then chooses Telegram under Result delivery, runs the Routine once on demand, and checks that the result arrives in the same private chat before relying on the schedule.
What to check
- A Routine ran but no channel message arrived. Open the Routine receipt in Activity, then check that the intended channel is selected under Result delivery.
- iMessage says Temporarily unavailable. Keep an existing pairing if you have one and try setup again later. Do not repeatedly create new pairing codes.
- iMessage pairing asks you to try tomorrow. The shared line or workspace reached its daily pairing limit.
- Slack chat works but Slack reading does not. The workspace app and the personal Slack connector are separate. Follow Set up both Slack connections.
- A voice note did not send. Send a short text in the same channel. If text also fails, reconnect the channel first.
Set up both Slack connections
Install the workspace app for conversations, connect your personal Slack account for reading and search, and know which one a task needs.
Invite someone to your workspace
Send an invitation, pick the right role and department, and fix the errors that stop an invite from going out.