Set up both Slack connections
Install the workspace app for conversations, connect your personal Slack account for reading and search, and know which one a task needs.
Slack appears twice in Connections because it does two different jobs. Treat them as separate setup steps.
1. Workspace app: talk to your Talent
The TalentOS workspace app is the channel connection. It lets people direct message their Talent, mention it in a channel, receive results, and respond to approvals.
An admin installs the app once for the workspace. After that, each member chooses Open or Connect on the Slack channel row, sends their Talent a message, and follows the one-tap link if asked.
Installing the workspace app does not let your Talent search Slack history with your account.
2. Personal connector: use Slack as a work tool
The Slack card in the work app catalog is your personal connector. Connect it when you want your Talent to read or search channels your Slack account can access.
Each person connects this for themselves. It does not install the workspace app and it does not make a teammate's Slack access available to you.
| You want to... | You need... |
|---|---|
| Direct message your Talent | Workspace app plus your personal chat link |
| Mention your Talent in a channel | Workspace app plus your personal chat link |
| Receive a Routine result in Slack | Workspace app plus your personal chat link |
| Search Slack messages or read channel history | Personal Slack connector |
A worked example
Priya can direct message her Talent in Slack, but this request fails:
Search the launch channel for every open decision from this week.
The workspace app is working because the conversation reached her Talent. The missing piece is the personal Slack connector. Priya opens Connections, finds the Slack work app card, connects her own account, then retries the search.
What to check
- You can chat, but search fails. Connect the personal Slack connector.
- The personal connector says Connected, but you cannot chat. Ask an admin to install or repair the workspace app, then finish your personal chat link.
- The workspace row says Ask an admin to install. Only an admin can complete that workspace-level step.
- Slack says the wrong workspace is installed. An admin should contact support from the workspace app row rather than reinstalling at random.
- A channel answer is brief. Shared channels use stricter privacy rules. Ask in your direct message when the answer needs private context.