Track credits and top up

Credits are how TalentOS bills AI work. Every message your Talent answers and every Routine run debits the workspace pool. This page shows you where to see what is left and how to add more before anything stops.

Where to look

Open Settings from the Manage group. Members go to the Billing tab; owners and admins go to Plans & Billing. Either way, the Workspace credits card shows three things that always agree with each other:

• a headline like "84,000 of 120,000 credits left"
• the percentage still spendable
• a bar that empties as the month goes on

Members see this card too. It is read-only for them, but everyone can see the same workspace truth rather than guessing.

How the pool works

• Your monthly allowance is seats multiplied by your plan's per seat credits: 10,000 on Team, 40,000 on Power, 100,000 on Max.
• The allowance is pooled across the whole workspace, not split per person. One person can use most of it in a heavy week.
• It resets each month. Unused included credits do not roll over.
• Purchased top-up credits sit behind the monthly pool and are only spent once the monthly allowance is gone. Top-ups never expire.

What makes a task cost more

The model lane your Talent uses. Every lane is available on every plan, and a pricier lane simply debits more credits per task. If a workspace is burning credits faster than expected, the model lane is the first thing to check, followed by how often your Routines run.

A rough anchor on the cheapest governed lane: a tool heavy task (read a mailbox, pull a sheet, write a document) lands around 9 credits. A Team seat's 10,000 credits covers roughly a thousand of those a month.

Buy a top-up

Any admin can buy top-up credits. You do not need to be the workspace owner, and you do not need to change plan.

1. Open Settings, then Plans & Billing.
2. Find the Workspace credits card and pick a top-up pack.
3. Complete the purchase in the secure billing portal.
4. The credits land on the workspace balance and never expire.

A worked example

An eight seat Team workspace has 80,000 credits a month. Three weeks in, an ops lead sees "6,200 of 80,000 credits left" and a daily Routine that moves project updates into the team knowledge base still due to run nine more times. Rather than wait for the reset, an admin buys a top-up pack that afternoon. The Routine keeps running, and the banked credits carry into next month because they are only spent after the monthly pool.

If credits run out

Your Talents stop working until the pool is topped up or the month resets. Nothing is deleted, and everything stays readable. Two different messages mean two different things:

• "Your workspace is out of credits": the shared pool is empty. An admin needs to buy a top-up, or you wait for the monthly reset.
• A personal safety limit was reached: one member has hit their own monthly fairness limit while the workspace pool still has credits. An owner or admin can reset that member from the usage view. See See what your workspace spends.

What to check

• The credits card says nothing is available. Billing has not finished syncing, or the workspace is not on a plan yet. Check Fix a read-only workspace.
• You bought a top-up and the number did not move. The purchase completes in the billing portal; give it a moment and reload Settings.
• The numbers look too small for your seat count. Confirm your seat count and plan on the same tab; a grandfathered plan keeps its original allowance. See Older plan names.